Job Details:-
Hiring Organization: Remote Jobs
Position Name: Amazon Customer Service – Work From Home $16-$35/hour
Qualification: Graduation
Industry: Private
Employment Type: FULL_TIME
Work Hours: 8
Salary: $20 To $30/An Hour
Location: California, US
Go to Amazon Customer Service – Work From Home $16-$35/hour and start working at home.
Amazon Customer Service – Work From Home $16-$35/hour Description:
Job Description
Job Type: Customer Service from home
Rate: Up to 16$
Location: You Can Apply This Jobs Only United States work from home
Company: Amazon
Amazon Customer Service – Work From Home
The Madison, Wisconsin-based Shopbop, a fully integrated Amazon subsidiary, is seeking a driven, action-oriented candidate with a passion for customer happiness and previous experience working with luxury goods. The accomplishment of specific department goals will be the responsibility of the chosen applicants. A successful candidate will thrive in a dynamic, multitasking workplace.
The salary for this full-time, direct hire employment is $19.00 per hour. Our call center is open every day from 7 am to 9 pm. The ability to work various shifts, including nights, weekends, and holidays, is required.
The best collection of clothing from well-known and up-and-coming designers is available to women all over the world on Shopbop, the leading online shopping destination for what’s new and what’s next in fashion and style. Shopbop, which collaborates with more than 500 international brands, provides women in 165 countries with a curated and nuanced selection of ready-to-wear and accessories that is fashion-forward, as well as quick and free international shipping.
In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.
This role is a fully remote, work from home position. Candidate location restrictions may apply.
Key job responsibilities
• Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
• Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services
• Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
• Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
• Utilize a variety of software programs to resolve customer inquiries
• Work with external shipping contractors to assist customers with both domestic and international issues
BASIC QUALIFICATIONS
• Experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
• Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
• Be confident to make decisions with late returns, faulty goods and compensations if necessary
• Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
• The ability to meet the Shopbop and Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
• Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
• High school diploma or equivalent.
PREFERRED QUALIFICATIONS
• Fluency in one of the following languages is preferred: English, Russian, Korean, Japanese, or Spanish
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Amazon needs you as a Customer Service Representative (Work From Home) to help their mission of making customers’ lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, you’ll: Act as the first point of contact for customers by answering their queries through phone, chat or email; Resolve a wide variety of customer issues while educating them to resolve issues themselves; Communicate with customers using a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Sound like something you can do? Then, come build the future with Amazon!
