Hiring Organization: American Airlines
Position Name: Customer Service Manager
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Seattle, USA
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The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that client satisfaction is achieved through quality service delivery. The Customer Service Manager needs to have excellent communication and listening skills, as well as a passion for providing exceptional customer service.
The ability to create a positive customer experience is a must for a successful Customer Service Manager. They must have knowledge and understanding of customer service policies and procedures, as well as the ability to coach and mentor staff in order to maintain standards of performance. The Customer Service Manager should be able to resolve conflicts quickly and efficiently. They need to be organized and detail oriented, with strong analytical skills to assess data, track trends and identify potential areas of improvement.
The Customer Service Manager is expected to manage multiple tasks at the same time while meeting tight deadlines. In order to effectively communicate with customers, staff and other stakeholders, they must possess excellent written and verbal communication skills. Someone who is passionate about customer service is needed in the Customer Service Manager role. The person needs to be able to motivate and lead a team, delegate tasks, set goals and objectives, and work towards achieving desired outcomes.
The Customer Service Manager is an important part of any organization as they are responsible for delivering excellent customer service and creating positive customer experiences. It is a rewarding role that requires a combination of leadership, people management, communication and problem-solving skills in order to succeed.
Full Job Description
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
American Airlines Customer Service Manager Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
American Airlines Customer Service Manager Jobs
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.