Hiring Organization: American Airlines
Position Name: Customer Service Manager
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Philadelphia, USA
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The Customer Service Manager is an important part of any organization. Ensuring that customer service standards are met and exceeded and that customer needs are addressed in a timely and professional manner is the job of the manager. Customer service activities that the Customer Service Manager is responsible for include responding to customer inquiries, resolving customer complaints, and managing customer accounts. They must be able to communicate well with both internal and external customers. They must have strong problem-solving, organizational, and decision-making skills.
The Customer Service Manager will hire, train, and supervise customer service staff. Customer service representatives should maintain a high level of professionalism, product knowledge, and customer satisfaction. The manager needs to be able to develop and implement customer service policies and procedures. They should be aware of all relevant laws, regulations and industry best practices.
Customer service strategies will be developed by the Customer Service Manager. New ways to better interact with customers, providing feedback on customer experiences to management, and improving customer service processes are some of the things this includes. They should have experience analyzing customer feedback to identify areas for improvement.
The Customer Service Manager should be able to plan, budget, and forecast for their department in addition to managing customer service operations. They should know how to use customer relationship management software.
This is an ideal position for a person who enjoys working with people and is highly organized. This could be the perfect opportunity for a motivated individual looking for a rewarding career in customer service and management.
Full Job Description
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
American Airlines Customer Service Manager Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
American Airlines Customer Service Manager Jobs
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.