Hiring Organization: American Airlines
Position Name: Customer Service Coordinator
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Seattle, USA
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Customer service coordination is an important job for any company as it involves interacting with customers and ensuring their satisfaction. Someone who can provide excellent customer service, problem solving skills, and have the ability to quickly learn new processes and procedures is required for this position. In order to meet the needs of customers in an efficient manner, a Customer Service Coordinator must be highly organized.
The first point of contact between customers and the company is the responsibility of this role. The Customer Service Coordinator is expected to build relationships with customers, respond to inquiries and complaints, answer questions, resolve conflict, and develop solutions to customer problems. In order to address customer concerns, they must stay up-to-date on products, services, policies, and procedures. They may need to develop customer profiles, process orders, and follow up on customer requests.
Communication skills are important for this role as they will need to interact with clients both verbal and in writing. Quality customer service requires an understanding of customer service principles, practices, and techniques. Interpersonal skills are needed to effectively communicate with people from different cultures. The ideal candidate should be patient, friendly, and willing to go above and beyond for customers.
Knowledge of the company’s products and services as well as its customer service systems, policies, and procedures is required of Customer Service Coordinators. They need to be able to determine customer needs and find solutions that meet those needs. They should be comfortable working with computers and software.
Customer service workers must be committed to customer satisfaction and ensure that each customer gets the highest level of service possible. They must be able to handle customer complaints in a professional manner. This position can be rewarding and challenging with the right combination of customer service skills and an understanding of business operations.
Full Job Description
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language’”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
American Airlines Customer Service Coordinator Jobs
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
American Airlines Customer Service Coordinator Jobs
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.